We are aware that a small portion of our clients are being impacted by FedEx delivery issues to our Richmond location. These issues include confusing/inaccurate tracking information and late delivery (hours or days). Your samples are important to us, and we are actively communicating with FedEx to address these failures.

Our contract with FedEx allows us to use Standard Overnight labels and get the same package priority as Priority Overnight. In light of some of the recent delays, we are in the process of updating our website to provide Priority Overnight labels only.

In addition, we continue to work with FedEx management to track down individual late packages. As you may know, there was some weather that went through Memphis the evening of Monday, June 30 that delayed package deliveries on Tuesday, July 1. In general, however, the late deliveries have been failures at FedEx operations. If you have late packages, please contact your sales representative or support@sanair.com and we will escalate issues to FedEx operations to expedite delivery of your packages.

We will continue to update as more information becomes available. Please do continue to communicate with us regarding delays or gaps in service so that we may keep FedEx in the loop. We thank you for your patience as we navigate and correct the issues with FedEx.

IT IS VITAL THAT YOU COLLECT AND DESTROY ANY SANAIR UPS LABELS PRIOR TO June 2, 2025. From this date, any clients whose agents, employees or contractors use a SanAir UPS label generated either from our shipping portal or use one of the pre-stick UPS labels sent by us will be charged a $150 fee for EACH INSTANCE. The reason for this charge results from the cessation of our shipping discounts, and any label used on and after June 2, 2025 will incur full retail rates.

FedEx labels will be available through our shipping portal beginning June 2. If you would like to receive pre-stick FedEx labels to have in hand in anticipation of this date, please contact our Support Team (support@sanair.com) 804.897.1177 or contact your sales representative.

WHY ARE WE SWITCHING?
According to some estimates, UPS has laid off 40,000 employees in the wake of signing their Teamsters contract in 2023. Their cost-cutting measures, as well as their reliance on short-term and contract help during peak shipping periods (now 30% of the calendar year) have adversely impacted their service. In addition to declining service, UPS continues to add surprise random fees, such as peak-time surcharges and fuel surcharges as fuel costs go down, none of which enhance the customer experience.

Thank you for working with us through this transition.